Terms & Conditions
1 Introduction (please review the terms of use carefully before utilizing the site). General
This section outlines the terms and conditions governing your use of our website, www.uniquetoursjamaica.com (referred to as “Site”), and the terms under which we provide services. Services include browsing, accessing information, utilizing content, downloading files, or placing orders for products or services listed on our Site. This applies to both guests and registered users (“You”).
Before you embark on your online journey with us, take a moment to read and understand these terms. By using our Site, you confirm your acceptance of these terms and your commitment to abide by them. It’s advisable to keep a printed copy of these terms and conditions for future reference. If you do not agree with these terms of use, we kindly request that you refrain from using our Site.
The Terms of Use establish a binding agreement between you and Unique Tour Jamaica. If you are using the Site on behalf of an employer, you affirm that you are authorized to acknowledge these Terms of Use on their behalf. Unique Tours Jamaica holds the right, at its sole discretion, to modify, add, or remove any part of these Terms of Use without prior notice. While we may choose to notify our newsletter and RSS feed subscribers of such changes, it is your responsibility to check these Terms of Use for any updates. Your continued use of the Site following changes indicates your acceptance of the revised terms.
2 Behavioral Expectations for Site Visitors
In utilizing the Site, along with all its services and available resources, you commit to the following:
Refrain from using the Site in a manner that could harm, disable, overload, or hinder any Unique Tours Jamaica server or the connected network, including linked sites. Additionally, avoid disrupting other visitors’ use and enjoyment of the Site.
Abstain from uploading, emailing, or transmitting any potentially harmful programs, files, or code, such as viruses or worms, that could damage or alter the operation of Unique Tours’ or any third party’s computer or network.
Avoid attempting to disrupt the security or integrity of the Site, its content, or its delivery. Do not cause harm to Site, its resources, user or administrator accounts, passwords, servers, or any linked sites.
Do not try to gain unauthorized access to services, materials, visitor information, accounts, computer systems, or networks connected to Unique Tours servers or the Site. Unauthorized access attempts, including hacking or password mining, are strictly prohibited.
Do not use false identity information when registering for subscriptions, downloads, or product licenses.
Do not engage in the remote harvesting of information about others, including email addresses. Also, refrain from using email addresses published on this site for sending unsolicited emails with a disguised or falsified origin.
Adhering to these guidelines ensures a positive and secure online environment for all visitors.
3 Image Usage Guidelines
All visuals showcased on www.uniquetoursjamaica.com belong solely to Unique Tours Jamaica and enjoy protection under International Copyright laws. These images are not to be reproduced, distributed, copied, transmitted, displayed, or published without obtaining written consent from Unique Tours Jamaica. Any attempt to use these images as the foundation for another photographic concept or illustration is considered a violation of International Copyright laws.
4 Trademark Utilization
The trademarks and logos (“Marks”) exhibited on the Site are the exclusive property of Unique Tours or third parties. Using these Marks requires prior written consent from Unique Tours or the respective third-party owner.
Under specific conditions, you may use Unique Tours Jamaica Marks and logo images (“Logos”) with the following guidelines:
Do not alter Logos, except for pixel dimensions, which must maintain the same proportions as the original image provided on the Site. Reduced-size Logos should still be clearly identifiable and readable.
Avoid creating links from any other site directly to the Logos’ image files on the Site.
Refrain from using Logos in any manner that suggests an affiliation with or endorsement by Unique Tours when no such formal affiliation or endorsement has been established in writing with Unique Tours.
Unique Tours reserves the right to determine what constitutes improper or inappropriate use of its Marks and Logos. Users are expected to correct any improper or inappropriate use promptly upon notification from Unique Tours.
5 Cancellation Policy Terms
Canceling your reservation at least ninety-six (96) hours before the scheduled tour time will not result in any cancellation fees.
If you need to cancel within the window of ninety-six (96) to seventy-two (72) hours in advance, a fifty percent (50%) penalty will apply.
Cancellations made within forty-eight (48) hours or on the same day as the scheduled tour will incur a one hundred percent (100%) penalty.
To request a refund, please ensure that all cancellation notices are submitted in writing to Unique Tours Jamaica within the specified timeframes mentioned above. We appreciate your cooperation, and for any inquiries or assistance, feel free to contact us.
6. Complete Waiver of Liability, Acknowledgment of Risks, and Indemnity Agreement (“Agreement”).
This document holds legal significance. By affixing my signature, I renounce any legal entitlement to file lawsuits for any claims arising from my or my minor dependents’ involvement in this tour.
In connection with my engagement and/or acquisition of tickets for any of the Tours provided, including but not limited to Horseback and Donkey Riding, Zip-lining, Jeep Safaris, Bus Tours, Nature Tours, ATV and Dune Buggy Tours, Go-Carts, Walking Tours, Gem Mining, Challenge Course, River Walk Rum Tasting Tour, Catamaran Tour, Power Snorkeling, Skin Sky Diving, River Tubing, Kayaking, Bamboo Rafting, Pool, Waterslide, Blue Hole Tour, and Mini Boats (collectively referred to as the “Tour”), and in appreciation for being permitted to take part in the Tour, I agree to abide by the stipulations outlined in this Agreement, understanding that the Company will rely on these provisions, subject to the terms described herein.
Acknowledgment of Potential Hazards
I wish to engage in the Tour and fully acknowledge and embrace all potential dangers linked to my involvement in Land-Based motorized and non-motorized activities, encompassing but not restricted to potential contact with water, exposure to diverse weather conditions, the risk of slipping or falling on uneven surfaces, adverse reactions to food or drink, physical exhaustion, and other hazards and injuries that may occur during walking, riding, operating vehicles, and using cable equipment (such as self-inflicted accidents, mishaps, or those inflicted by other guests, automobiles, cyclists, animals, pedestrians, etc.). I am aware that horses are powerful, unpredictable, and potentially uncontrollable flight animals that may exhibit behaviors like bucking, rearing, biting, kicking, or bolting uncontrollably. They may also collide with objects, roll over, trip, or flip over, all without warning, especially in response to stimuli like sound, wind, shadows, plastic, wood, motor vehicles, bicycles, baby carriages, or sudden movements. I understand that the terrain may have hills, curves, and other hazards requiring a skilled and attentive operator.
I completely grasp and accept all risks associated with my participation in any water-based activities, including but not limited to exposure to potentially extreme weather conditions, slipping or falling on board a vessel, getting on or off a vessel, motion sickness, exhaustion, and other boat-related hazards and injuries (such as self-inflicted accidents and mishaps, interactions with other guests on the Tour, boat engines, marine life, poor sea conditions, etc.). I acknowledge that I may be engaging in activities in areas remote from competent medical assistance and that the crew might not be able to provide medical assistance but will offer aid until competent medical help arrives. I am cognizant that the risks may result in permanent disability and death, leading to severe social and economic loss. I comprehend and agree that it is my responsibility to evaluate the presented risks, and I am the ultimate judge of my ability to participate in the Tour. I authorize the Company to seek, on my behalf, all reasonable medical and surgical care necessary due to any injury I sustain while participating in the Tour, should I be reasonably unable to authorize such care myself.
Release and Waiver Agreement
I have carefully reviewed the preceding paragraph and acknowledge the inherent risks. As the participant (“You”), I affirmatively declare that I willingly accept complete responsibility and absolute liability for any potential loss or personal injury, including the risk of death, arising from my engagement in the Tour. This includes incidents caused by my negligence, negligent misrepresentation, breach of contract, breach of statutory duty, accidents, or other actions by Unique Tours Jamaica Limited (“the Company”).
In consideration of my participation in the Tour, I hereby relinquish, waive, and discharge Unique Tours Jamaica Limited (“the Company”), along with Princess Cruises, Royal Caribbean, Carnival Cruises, Costa Atlantica, Disney Cruise Lines, Virgin Cruises, Holland America, Norwegian Cruise Lines, Aida Aura, their employees, agents, successors, and assigns (collectively referred to as “the Company”), from any and all liability. This encompasses claims arising from negligence on the part of the Company, leading to personal injury, accidents, illnesses (including death), and property loss during my involvement in the Tour.
I explicitly agree that this waiver and assumption of risks are intended to be as comprehensive and inclusive as permitted by Jamaican laws. If any part of this agreement is deemed invalid, I acknowledge that the remaining provisions shall continue to be legally binding. The laws of Jamaica shall govern this Agreement, and I willingly submit to the jurisdiction of the Jamaican courts in connection with this Agreement.
7. I confirm the accuracy of the following statements:
8 Binding effect
This commitment extends to my immediate family, legal representatives, heirs, recipients, and assignees. It also serves to benefit the Company, along with its successors and assigns.
I COMMIT to defend and protect the company from any and all claims, legal actions, proceedings, costs, charges, and responsibilities, encompassing personal injury, loss (regardless of whether resulting in death), damage or loss of property or belongings in my possession, and legal expenses, arising from my engagement in the Tour. I also pledge to reimburse the Company for such expenses incurred due to my involvement in the Tour, whether attributed to my negligence, negligent misrepresentation, breach of contract, breach of statutory duty, accident, or other conduct on the part of Unique Tours Jamaica Limited (“the Company”).
9 Image Consent:
I AUTHORIZE the Company to perpetually capture photographs, videos, and recordings during my participation in the Tour. I grant permission for the lawful dissemination of these visuals worldwide through any known or unknown media, without any obligation for compensation.
Each segment of this Agreement is considered individually severable. The invalidity or unenforceability of any clause, paragraph, or provision shall not impact the validity, legality, or enforceability of the remaining sections of this Agreement.
10 In case the participant is a minor
I AGREE to permit my minor to take part in the Tour. I acknowledge and accept, on behalf of myself and my minor, all the assumed risks and hazards outlined above, as well as all the exemptions and indemnities mentioned above. I consent personally and on behalf of the aforementioned minor to every clause mentioned above, having read and comprehended them fully. As the legal parent or guardian of the specified minor, I authorize the Company to procure reasonable medical assistance on my behalf for any injuries sustained by my minor during the Tour if I am not reasonably available to grant such authorization.
I have thoroughly reviewed this comprehensive release and waiver of Liability, assumption of Risk, and Indemnity Agreement. I completely grasp its terms and acknowledge that I am relinquishing my right to legal action. I am providing my signature freely and voluntarily, with the intention of an absolute release of all Liability to the maximum extent permitted by law.
By affixing your signature to this document, you are expressing your consent for the utilization of your electronic signature in place of an original signature on paper.
I have perused this agreement, comprehended its terms entirely, and affix my signature without any form of coercion or inducement, doing so freely and voluntarily
11 Crucial Details
Kindly be advised that all cancellation requests need to be submitted through email. We process refunds in the sequence they are received, with a minimum processing time of 1-5 business days for Zelle payments and 1-10 business days for credit card transactions. Upon receiving your email requesting a booking cancellation, we will assess the eligibility for a refund based on the specific time frame of the scheduled tour or event.
12 Transportation Policy
Once your pickup time and location details are provided, you are allotted a grace period of 15 minutes. If, for any reason, you miss your pickup time, we regret to inform you that we cannot be held responsible for any inconvenience caused, and a refund for the event will not be applicable. It becomes your responsibility to arrange your own transportation to reach the tour location. In case you need adjustments in terms of time or location, kindly reach out to us in advance. Ensure to communicate any changes via email or text message. These rules and policies are in place to ensure the smooth operation and protection of both parties, as the service provider.
Refund Policy
Flexible: Complete reimbursement within a specified timeframe For guest-initiated cancellations, the charges incurred are contingent upon when Unique Tours Jamaica is informed of the cancellation. The minimum cancellation fees are outlined as follows:
Shore Excursions:
96 hours or more: Full Reimbursement
Less than 96 hours: Non-Refundable
Group Reservations:
60 days before the tour date: Full Reimbursement
45 days before the tour date: 50% Cancellation Charge
30 days before the tour date: 75% Cancellation Charge
Less than 30 days before the tour date: Non-Refundable.
Any cancellations or modifications are subject to relevant restrictions. Payments made for the purchase will be allocated towards any cancellation charges, and any remaining balance after covering the
Refund Policy:
There will be no refunds or adjustments for any part of your tour that goes unused. Modifications to Reservations: All proposed alterations to reservations are at the sole discretion of Unique Tours and must receive written approval. Changes are subject to relevant fees and charges. Guests desiring modifications can contact us at +1.876 5496334U.
No Unlawful or Prohibited Use
As a prerequisite for utilizing this website, you affirm that you will not engage in any activities on this website that are unlawful or prohibited by the terms, conditions, and notices outlined.
Prepaid Reservations for Tours and Excursions
Upon reserving your tour and excursion, you grant authorization to Unique Tours Jamaica to secure reservations for the total booking price. You acknowledge that Unique Tours Jamaica will charge your credit card for the entire reservation amount.
Bank and Credit Card Charges
Privacy Policy
Legal Responsibilities
Under legal obligations, Unique Tours Jamaica may be compelled to disclose information obtained during the acquisition of its travel products or services. Information disclosure may also occur in cases where someone poses a threat to the company’s interests, such as instances of customer fraud, or if activities could potentially cause harm to others. Furthermore, Unique Tours Jamaica may need to share customer information with third parties, such as credit card companies, to resolve disputes that may arise as part of routine business operations.
REFUND & CANCELLATION POLICY CANCELLATION POLICY
Cancellation Flexibility
Cancellations made at least ninety-six (96) hours or more from the scheduled tour time incur no cancellation fee.
Cancellations made less than ninety-six (96) hours but more than seventy-two (72) hours in advance of the scheduled tour time will result in a fifty percent (50%) penalty.
Cancellations made within forty-eight (48) hours or on the same day as the booking carry a one hundred percent (100%) penalty.
Written cancellation requests must be submitted to the Company and received by Unique Tours Jamaica within the specified timeframes for eligibility.
Policy Acknowledgment: 1.2 For UTJ’s Website and Call Center customers, the Refund and Cancellation policy will be accessible on the website. Clients are required to confirm their understanding and agreement to the policy before finalizing the sale.
Tour Rescheduling: 1.3 Customers have the option to reschedule a Tour to a different time, provided UTJ is notified at least twenty-four (24) hours in advance of the scheduled Tour date.
Full Charge Circumstances: a) Failure to join, join late, or leave a Tour before completion incurs full charges. b) Failure to use all described services included in the Tour results in full charges. c) Not being at the correct pick-up location before the scheduled time results in full charges, with UTJ drivers unable to wait beyond five (5) minutes. d) Non-compliance with health, weight, and fitness requirements as outlined in the tour description may result in full charges. Group bookings with individuals not meeting requirements do not qualify for refunds. e) UTJ may propose an alternative tour or a care package in certain situations. In such cases, clients must sign an Exchange for Service Form (Appendix 1), and no additional refunds will be provided.
1.2 For customers accessing UTJ’s Website and Call Center, the comprehensive Refund and Cancellation policy will be readily available on the website. Clients must explicitly acknowledge and agree to the policy terms before finalizing any sale.
1.3 Clients have the flexibility to reschedule their Tour to a different time without incurring additional charges, provided they notify UTJ at least twenty-four (24) hours before the scheduled Tour date.
1.4 Full charges will be applied in the following scenarios: a) Failure to join a Tour, joining after its departure, or leaving before completion. b) Failure to utilize all services described in the Tour. c) Not being at the correct pick-up location before the scheduled time; UTJ Drivers are not allowed to wait beyond five (5) minutes at any pick-up location. d) Non-compliance with outlined health, weight, and fitness requirements specified in the tour description. For group bookings where individuals don’t meet requirements, no group refund will be provided.
e) UTJ may offer clients an alternative tour or a care package in certain situations. In such cases, clients must sign an Exchange for Service Form (Appendix 1), and no further refunds will be extended to the client.
1.5 UNJ is not obligated to re-book missed Tours and may accommodate the Customer at its sole discretion.
1.6 UNT reserves the right to cancel a tour due to weather conditions, acts of nature, unsafe conditions, or any valid reason. UNT will not be liable for any loss beyond the tour price due to such cancellations. In case of cancellation, UNT will attempt to provide advance notice to the Customer on available alternatives. If rescheduling is not possible, a full tour refund will be issued.
1.7 Certain Tours require a minimum and maximum number of passengers. UNT may cancel or modify Tours to meet these requirements. In such instances, UNT will strive to provide advance notice and offer alternative Tours. If rescheduling is not feasible, a full refund will be granted.
1.8 UNT, at its sole discretion, may make exceptions to this cancellation policy in unforeseen circumstances such as illness, accidents, or injuries to guests or immediate family members. Refund requests under this clause must be in writing and accompanied by a doctor’s certificate.
1.9 Refund requests for Website and Call Center Customers will be addressed by UNT within 14 days of receiving the request from the Customer, ensuring prompt resolution.
Credit Card Authorization Agreement
What is a credit card authorization agreement?
A credit card authorization agreement is a legally binding document, signed by the cardholder, granting explicit permission to the merchant to charge their credit card.
Do credit card authorization agreements serve to prevent chargeback misuse?
Credit card authorization agreements play a crucial role in safeguarding both consumers and businesses against unauthorized transactions. Chargebacks, initiated when a customer disputes a charge and requests a reversal from the card-issuing bank, are mitigated through this process.
As the authorized cardholder or Corporate Officer, I acknowledge and accept the terms outlined in this agreement. I, the Cardholder, commit to paying and expressly authorize Unique Tours Jamaica to charge my credit card for the specified services. By consenting to this form, you grant us the authority to debit your account for the amount indicated on your checkout receipt. This authorization pertains strictly to a singular transaction and does not extend to any unrelated debits or credits on your credit card.
I grant permission to Unique Tours Jamaica to charge the credit card provided for this booking in accordance with the terms elucidated above. This payment authorization applies exclusively to the goods/services detailed on my booking receipt and for the specified amount. I confirm my status as an authorized user of this credit card and pledge not to dispute the payment with my credit card company. Any disputes related to FRAUDULENT TRANSACTIONS, LOST or STOLEN CARD, UNAUTHORIZED TRANSACTION, or DUPLICATE PROCESSING will render the transaction ineligible for a refund, provided it aligns with the terms stated in this agreement.
A signature from the cardholder will be required at checkout to confirm the booking. Unique Tours Jamaica retains the right to request any additional information necessary to verify a credit card payment. Please be aware that you may need to furnish proof of payment by submitting a physical government-issued ID and the credit card used for the payment.